Return & Refund Policy
At Asha Infotech, we are committed to delivering dependable IT services, CCTV security infrastructure, and authentic technology hardware. This Return & Refund Policy outlines the eligibility criteria, timelines, and procedures for product returns, replacements, and service refunds.
01. Physical Products (Hardware, CCTV & Computer Accessories)
For hardware and technology products purchased directly through our store or project supply agreements (e.g., CCTV cameras, NVR/DVR units, RAM, SSDs, assembled systems, power supplies, networking cables):
- Damaged in Transit / Dead on Arrival (DOA): If any product arrives physically damaged, tampered with, or non-functional out of the box, you must notify our support team within 24 hours of delivery with unboxing photos/videos.
- 7-Day Replacement Policy: Eligible defective items reported within 7 days of delivery will be inspected and replaced with an identical brand-new unit at no extra cost.
- Condition for Returns: Items must be returned in their original packaging, including all manuals, cables, power adapters, serial number tags, and warranty seals intact.
- Warranty Support: Beyond the initial 7-day replacement window, all hardware is covered under the respective Original Equipment Manufacturer (OEM) warranty guidelines. Our team will assist with manufacturer service coordination.
02. Non-Returnable & Non-Refundable Items
The following categories are strictly non-returnable and non-refundable:
- Products with missing, altered, or tampered serial numbers or warranty seals.
- Hardware damaged by electrical power surges, lightning, water exposure, or unauthorized third-party repairs.
- Custom-cut wiring, network patch cables, or bespoke mounting fixtures prepared specifically for a client site.
- Digital software licenses, antivirus activation keys, and operating system product keys once issued or redeemed.
03. Software, News Portal & Web Development Services
Digital engineering, news portal setups, mobile app programming, and custom IT services involve dedicated developer hours, server provisioning, and architectural design:
- Project Deposits / Booking Advance: Initial project setup fees and advance payments are utilized to allocate dedicated server infrastructure, developer time, and third-party tools, and are non-refundable once development has started.
- Milestone Approvals: Once a project phase or design mockup is reviewed and approved by the client, payments associated with that milestone become final.
- Cancellation Prior to Work: If a digital service order is canceled in writing before any technical work, design drafts, or domain/server provisioning has commenced, a refund minus administrative processing fees (up to 10%) will be issued.
- Third-Party Costs: Fees paid to third parties on behalf of the client (e.g., domain registry fees, cloud hosting, third-party API keys, SMS gateway credits) are strictly non-refundable as per the policies of those registrars.
04. Refund Processing & Settlement Timelines
Once an eligible return is received at our facility and verified through quality checks:
- Inspection Window: Hardware verification is completed within 48 hours of receipt at our technical desk.
- Refund Method: Approved refunds will be credited back to the original method of payment (Net Banking, UPI, Debit/Credit Card) used during the transaction via our secure payment gateway partner.
- Settlement Time: Bank processing typically takes 5 to 7 business days for the refunded amount to reflect in your account statements.
05. How to Initiate a Return or Service Dispute
To initiate a return, replacement, or service review, contact our customer desk with your order number, invoice copy, and a brief description of the issue:
- Email: Send your request to ashainfotech@asnp.in with the subject line “Return Request - [Order / Invoice Number]”.
- Direct Helpline: Call or WhatsApp our technology desk at +91 94066 11550.
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